Refund Policy
This policy explains how subscription refund requests are reviewed.
Last updated: 5 July 20261. Digital subscription access
SureCrack subscriptions provide digital access that is activated after successful payment. Because access may be used immediately, completed purchases are generally non-refundable once premium tests or content have been accessed.
2. Refund-eligible situations
A refund may be considered when you were charged more than once for the same purchase, payment succeeded but access was not activated, or a verified technical issue prevented use of the purchased service and could not be resolved within a reasonable period.
3. Non-refundable situations
Refunds are normally not provided for change of mind, failure to use an active subscription, dissatisfaction with examination results, accidental purchases after access has been used, account suspension caused by policy violations, or issues outside SureCrackâs reasonable control.
4. Requesting a refund
Contact support@surecrack.com within seven days of the transaction. Include your registered email address, plan name, transaction ID, payment date, and a brief explanation. Never send card numbers, passwords, or one-time passwords.
5. Review and processing
We may verify account usage and payment records before approving a request. Approved refunds are returned through the original payment method. Banks and payment gateways may require additional processing time after a refund is initiated.
6. Statutory rights
This policy does not limit consumer rights that apply under governing law. Where applicable law requires a refund, that requirement will take priority over this policy.